Distance Selling Contract


Article 1- Parties

1.1. Seller

Name: Demim Giyim San. ve Tic. Ltd. Şti
Address: Yakuplu mah 146.  Sokak  no 11 Beylikdüzü İSTANBUL
Telephone: (0212) 465 9243
Email:  [email protected]

1.2. Receiver

Name - Surname / TC.No:

Article 2- Subject

The subject of this contract is the Law No. 4077 on the Protection of Consumers and the Distance Contracts regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER has ordered electronically from the SELLER's website https://www.de-mim.com. It is the determination of the rights and obligations of the parties in accordance with the provisions of the relevant Regulation.

Buyer, seller's name, title, full address, telephone and other access information, basic characteristics of the goods for sale, sales price including taxes, payment method, delivery conditions and costs, etc. All the preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities, etc. to which they can submit their complaints and objections, are informed clearly, understandably and in accordance with the internet environment, that the seller has confirmed this preliminary information in electronic environment, and then He accepts and declares that he ordered goods in accordance with the provisions of this contract.

The preliminary information on the site https://www.de-mim.com and the invoice issued by the buyer are integral parts of this contract.

Article 3- Contractual Product / Payment / Delivery Information

The type and type, quantity, brand / model, sales price, payment method, delivery person, delivery address, invoice information, shipping fee of products / products purchased electronically are as follows. The person to be billed and the person making the contract must be the same. The information below must be correct and complete. The buyer accepts to fully compensate for the damages arising from situations where this information is not correct or incomplete, and also accepts any liability that may arise from this situation.

The SELLER reserves the right to suspend the order in cases it deems necessary, when the information given by the BUYER does not match the truth. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the phone, e-mail and postal addresses given by the BUYER, it freezes the execution of the order for 15 (fifteen) days. The BUYER is expected to communicate with the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order in order to prevent damage to both parties.

Received Product / Products

Name, code:… pieces.
Total Sales Price:…. -TL
Payment Method: Credit Card / Bank Transfer (EFT)
Delivery Person:
Phone Number:
Delivery Address:
Person / Institution to be Billed:
Invoice Address:
Tax Office:
Tax Registration Number:
Shipping Fee:… -TL

Article 4- Contract Date and Force Majeure

The contract date is the date on which the order was placed by the buyer ../../…. is history.

Situations that do not exist or are not foreseen at the date of signing the contract, that develop outside the control of the parties, that make it impossible for one or both of the parties to fulfill their obligations and responsibilities imposed by the contract, or to fulfill them on time, force majeure (natural disaster, war , terrorism, uprising, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party taking place in the person of force majeure will notify the other party immediately and in writing.

During the continuation of the force majeure, the parties will not have any responsibilities due to their failure to fulfill their actions. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

Article 5- Rights and Obligations of the Seller

5.1. The seller agrees and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, except for force majeure.

5.2. Persons under the age of 18 (eighteen) cannot shop at www.de-mim.com. The seller will be based on the correct age specified by the buyer in the contract. However, the seller will not be liable in any way due to the wrong age of the buyer.

5.2. Https://www.de-mim.com is not responsible for price errors caused by system errors. Based on this, the seller is not responsible for the advertising and price errors that may arise from the system, design or illegal interventions to the website. The buyer cannot claim rights from the seller based on system errors.

5.3. You can shop at https://www.de-mim.com with credit card (Visa, MasterCard, etc.), bank transfer or cash / credit card payment at the door. Orders that are not transferred within one week of the order date will be canceled. The processing time of the orders is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods such as paid delivery or postal check without contacting customer service are not accepted.

Article 6- Rights and Obligations of the Buyer

6.1. The buyer accepts and undertakes to fulfill the actions imposed on him in the contract, except for force majeure.

6.2. The buyer accepts and undertakes that he / she accepts the terms of the employment contract and will make the payment in accordance with the payment method specified in the contract.

6.3. Buyer, name, title, full address, telephone and other access information of the seller from the website https://www.de-mim.com, basic characteristics of the product subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc. . All preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, official authorities etc. to which they can submit their complaints and objections, etc. does.

6.4. Depending on the previous article, the Buyer has read and informed the order / payment / usage procedure information on www.de-mim.com, which includes product order and payment conditions, product usage instructions, precautions taken and warnings made against possible situations, and gave the necessary confirmation electronically. declares.

6.5. If the buyer wants to return a product that is not defective, Demim Giyim Ltd. Şti accepts and undertakes that all cargo and bank commission expenses incurred for this order will be deducted from its payment.

6.6. The nature of the denim fabric and the heat treatments applied and the results of many processes can deviate at most 2% from the measurements given in the size charts. Buyer and seller accept and undertake this difference in product purchase.

Article 7- Order / Payment Procedure


The TL amount including VAT (total installment amounts in installment transactions) of the products added to the shopping cart is processed through the posu of the relevant bank card after it is approved by the buyer. For this reason, an
order confirmation mail is sent to the customer before the orders are shipped No shipment is made without sending an order confirmation mail.

Any disruption in the process or any problems that may arise regarding the credit card are notified to the buyer by one or more of the telephone / fax / e-mail channels specified in the contract. If necessary, the buyer may be asked to meet with his bank. The processing time of the orders is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the seller accounts.

In the event that it is understood that the goods subject to the contract cannot be supplied for an exceptionally just cause and / or if there is a stock problem, the buyer is immediately informed and approved, then another product of equal quality and price may be sent to the buyer or in line with the buyer's desire and choice; Another new product can be sent, the product can be expected to enter the stocks or the other obstacle preventing delivery may be removed and / or the order may be canceled.

In cases where it is impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation and the total price he has paid and any documents that put him under debt, if any, are returned to him within ten days at the latest and the contract is canceled. In such a case, the buyer will not have any additional material and moral damages from the seller.


At https://www.de-mim.com, buyers who do not want to use their credit card information on the internet are provided with cash transfer and cash / credit card ordering at the door. In the payment by wire transfer, the buyer can choose the most suitable bank and make the transfer. If EFT is made, the date of taking into account will be taken into account. When making money transfer and / or EFT, the "Sender Information" must be the same as the Invoice Information and the order number must be written.

If the relevant bank or financial institution fails to pay the price of the product to the Seller due to the fact that the credit card belonging to the Buyer is used unfairly or unlawfully by unauthorized persons after the delivery of the product, the product delivered to the Buyer within 10 days It is mandatory to send to. In such cases, shipping costs belong to the Buyer.

If the buyer chooses to pay by credit card, the PURCHASER will confirm the relevant interest rates and the information regarding the default interest separately from the bank, and the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the provisions of the current legislation, declares and undertakes.

Article 8- Delivery / Delivery Procedure


With the sending of the order confirmation e-mail, the product / products are delivered to the shipping company with which the seller is contracted.


The product (s) will be delivered to the address of the buyer by cargo that the seller has agreed upon. The delivery time is 30 days from the sending of the order confirmation e-mail and the establishment of the contract. This period may be extended for a maximum of ten days, provided the buyer is notified in advance in writing or with a continuous data carrier.

The products are sent to the regions where the cargo companies do not deliver the address by phone notification.

In regions where the Cargo Company delivers one day a week, in cases of inaccuracies and deficiencies in the shipping information, some social events and natural disasters may delay the specified day. Due to these sags, the buyer cannot bear any responsibility on the seller. If the product is to be delivered to a person / organization other than the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracies in the shipping information and / or the Buyer's not being in place. If the product / products did not reach the customer within the specified days, delivery problems should be reported to the customer service immediately by using the e-mail address [email protected] .

In case of damaged package; Damaged packages should not be received and a report should be submitted to the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to open the package there and check that the products have been delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty completely. If the package has not been accepted and the report has been kept, the situation should be reported to the seller Customer Service as soon as possible, together with the remaining copy of the report in the Buyer.

Article 9- Procedure for Product Return and Right of Withdrawal

Product Returns:

If the buyer encounters a situation contrary to what is stated on the product within fourteen days after receiving the goods, he has the right to withdraw from the contract. In accordance with the general notification of the tax procedure law numbered 385, the buyer must send 2 invoices delivered with the goods to the seller together with the product. The shipping and bank commission fees of the returned product or products must be paid by the buyer.

For product returns, the situation should first be communicated to customer service. The information about the return of the product is sent to the seller by the customer. After this meeting, the invoice containing the information about the product return must be delivered to the seller via the courier company delivering to the address of the buyer. If the returned product that reaches the seller meets the conditions specified in this contract, it is accepted as a return, and the refund is made to the credit card / account of the buyer. No refund will be made until the product is returned. Refunds made to credit cards are at the disposal of the relevant bank.

There is no right of withdrawal for goods prepared in line with the buyer's wishes and / or his personal needs.

The decrease in the value of the delivered goods or the existence of a reason that makes it impossible to return does not prevent the exercise of the right of withdrawal. However, if the depreciation or the impossibility of the return is due to the consumer's fault, the seller must compensate the value or decrease in the value of the goods.

If the shopping is made with a credit card and in installments, the credit card refund procedure will be applied as follows: If the buyer has submitted the purchase request with the number of installments, the Bank makes the refund to the buyer in installments. After the seller pays the entire price of the product to the bank at once, in case the installment expenses made from the Bank POS are returned to the buyer's credit card, the requested refund amounts are transferred to the bearer accounts by the Bank in installments, in order to prevent the parties involved in the matter from falling into disadvantage. The installment amounts paid by the buyer until the cancellation of the sale, if the return date and the card cut-off date do not coincide, 1 (one) refund will be reflected on the card every month, and the installments paid by the buyer before the return are over,

In the event of the return of goods and services purchased by card, the seller cannot pay the buyer in cash in accordance with the contract made with the Bank. In case of a refund transaction, the merchant, namely the seller, will make the refund through the relevant software, and the merchant, the seller, is obliged to pay the relevant amount to the Bank in cash or on account, so the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the bank the amount in one go.

Article 10-Warranty

The products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of production defects under the following conditions: The warranty liability of the seller is only valid for the consumers covered by the law numbered 4077. The provisions of the Turkish Commercial Code will be valid for commercial business.

Article 11- Confidentiality

The information provided by the buyer to the seller for the purpose of making payment and the information specified in this contract will not be shared with third parties by the seller.
The seller will be able to disclose this information only in the presence of an administrative / legal obligation. If the seller has the information requested from him within the scope of any judicial investigation with documented capacity to investigate, he can provide it to the relevant authority.

Credit Card information is never stored. Credit Card information is only used for obtaining authorization by securely transmitting it to the relevant banks during the collection process and is deleted from the system after the provision.
Information such as the recipient's e-mail address, postal address and telephone are used only by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after his approval.

Article 12- Authorized Court and Enforcement Offices in Case of Dispute

In the event of a dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts at the location of the Buyer or the Seller are authorized up to the value announced by the Ministry of Industry and Trade every year in December.

In case the order is realized, the Buyer person is deemed to have accepted all the terms of this contract. … /… /…